After Sale Customer Support

1. We at Soundtek Music Inc knows that customers need support even after sales, whether it is a product replacement or upgrading your current product model, our customer support can give you quick and reliable support. You may contact us both by email or telephone. We will give the most professional help you need.

Website Security

2. Our website is fully built-in with the latest security systems. All areas are secured for you to type in any information. We make sure your personal information will not be spread out; it will be safe with us. We will never sell your personal information to anyone; your information will be with us and only with us. Plus our security systems will not interfere with the website speed, so you can to quickly and securely make a purchase.

Tracking and Confirmation for your shipments

3. Customer who shops online needs to know the status of their packages and when they will arrive, Soundtek Music Inc provides our customers track able shipments via email or phone call.

Customer Reliance

4. Soundtek Music Inc is a proud member of BBB (Better Business Bureau) a company for consumer safe shopping online, you may visit them at www.bbbonline.org . Our company is approved by BBB for online reliability . Soundtek also has been in business for over 15years and earned the confidence and trust of their customers.

Big Warehouse Abundant Supplies

5. Soundtek Music Inc has a big warehouse in San Francisco Bay Area, California . Our warehouse is always in stock with the latest and hottest products with your favorite brand names. We make sure our customers get the products they need.

Soundtek Music Inc. (Administration Dept./Warehouse)
29300 Kohoutek Way, #150
Union City , CA 94587 ( USA )

6. We have been in business since 1992. We are one of the major wholesalers and distributors for professional audio and Karaoke equipment in Northern California. Meanwhile, we have about 50 dealers carrying our products throughout the United States.

7. We ship products to you directly from our big warehouse in Northern California. We do not rely on other suppliers to drop ship the products to you.

8. We are the authorized dealer of the major brands such as Pioneer, Numark, Behringer, QSC, Audio-Technica, BMB, Nissindo, Westinghouse, VocoPro, Sennheiser, and Omni Mount, etc.

9. We accept all major credit cards and Paypal for payment. We can also accept money order and cashier check.

10. We always maintain sufficient inventories on hand to fulfill your order.

11. If you place an order before 12:00 P.M. Pacific time, we guarantee to ship the product to you on the same business day by UPS.

12. We welcome your comments and suggestions to improve our company products and services.

13. We provide online technical support to you. Our customer service department would answer your questions regarding technical aspects and equipment setup through e-mails. You may also call us during the regular business hours.

14. We offer you the installation services (such as audio and video equipment setup and professional audio system design for commercial use including school, church, business conference room, café and company) for low budget.